Get help with setup, product and batch configuration, badge verification, Trust Center publishing, product-page widgets, billing, and Manual Review Credits. Our team usually responds within 24 hours.
Email us directly at support@tracified.com or use the interactive support intake channel below. Please include your store URL and enough clear details for our team to investigate efficiently.
Use the form below to connect directly with the TilliT engineering support team.
Prefer self-guided onboarding? Use the TilliT documentation repository to explore setup guides, developer guides, and detailed core feature instructions.
A basic intro to how TilliT helps you create trust. Learn the general steps to connect supply chains and share product proofs with customers.
View Documentation →Easy step-by-step instructions to install TilliT, connect your shop settings, and get everything ready for the first time.
View Setup & Installation Guide →Learn how to read your dashboard metrics, check your active badge statuses, review safety history, and understand system alerts.
View Dashboard & Verification Guide →See how our automated tools track your batches and map supply chains without complicated data entry tasks.
View AI Mapping & Evaluation Guide →Find out how to easily publish your legal compliance documents and verified tracking histories directly out to real buyers.
View Trust Center Guide →Learn how to put visual proof banners and trust buttons onto your product pages to match your theme design seamlessly.
View Widgets Guide →Manual Review Credits are explicitly used when you require customized human oversight or dedicated processing consulting for an evidence framework validation task. A typical review for verifying one badge for one batch is expected to use around 2 credits.
💡 If you are unsure whether your documentation needs manual case setup, drop our desk a message containing the product specifications, batch data, badge types, and file records. We will evaluate it and outline how system credits apply.
Free assisted setup helps merchants get started correctly. Setup support includes interactive mapping guidance for selecting initial products, uploading evidence documents, running automations for supply chain mapping, batch identification and badge verification, configuring TilliT widgets for the storefront and generating the Trust Center pages.
TilliT helps merchants organize compliance evidence, audit active claims, flag gaps, and display proof-backed trust metadata fields. It is explicitly an automation platform and does not replace professional legal advice, formal regulatory certification updates, or national oversight board notifications.