Get help with TilliT
We can help with setup, product and batch configuration, badge verification, Trust Center publishing, product-page widgets, billing, and Manual Review Credits. We usually reply within 24 hours.
Rather just email us?
Email support@tracified.com, or use the form below. Either way, include your store URL and enough detail for us to actually dig into it.
Submit a support request
This goes straight to the TilliT support team.
What we can help with
- ✓ Installing and setting up TilliT
- ✓ Choosing which products to verify first
- ✓ Setting up product catalogues and batches
- ✓ Getting certificates and supplier documents ready
- ✓ Publishing widgets and tidying up Trust Center pages
- ✓ Working out how Manual Review Credits are used
Browse the docs
Rather figure it out yourself? The docs cover setup, developer guides, and how each feature works.
Getting started with TilliT
A quick intro to what TilliT does. The basic steps: connect your supply chain, then share the proof with customers.
View Documentation →Setup and installation
Step by step: install TilliT, connect your shop settings, and get set up the first time.
View Setup & Installation Guide →Dashboard & Verification
How to read your dashboard, check badge statuses, look back at safety history, and make sense of alerts.
View Dashboard & Verification Guide →AI Mapping & Evaluation
How the automated tools track batches and map your supply chain, without the tedious data entry.
View AI Mapping & Evaluation Guide →Trust Center publishing
How to publish your compliance documents and verified tracking history where buyers can see them.
View Trust Center Guide →Product-page proof widgets
How to add proof banners and trust buttons to your product pages so they fit your theme.
View Widgets Guide →Not sure if you need Manual Review Credits?
You use Manual Review Credits when you want a person to go over the evidence for a claim, rather than leaving it to the automated check. Verifying one badge for one batch usually costs about 2 credits.
Not sure whether your documents need a manual review? Send us the product details, batch data, badge types and the files you have. We'll take a look and tell you how many credits it would take.
What's in free assisted setup?
Free assisted setup gets you started on the right foot. We help you pick your first products, upload evidence, run the automations for supply-chain mapping, batch identification and badge verification, set up the storefront widgets, and generate your Trust Center pages.
TilliT helps you organise compliance evidence, review your active claims, spot gaps, and show proof alongside your products. It's an automation tool, not a replacement for legal advice, formal certification, or notifying a regulator.